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THESE ARE OUR SUBSCRIPTION TERMS AND CONDITIONS:
The Bathhouse & Soapery Box is distributed and owned entirely and solely by The Bathhouse & Soapery Ltd. The Bathhouse & Soapery is a registered company in England and Wales under number 08200928.
Our head office is situated at 6 Fore St, Mevagissey, Cornwall, Pl26 6UQ.
The following Terms relate to the The Bathhouse & Soapery Box Subscription service ONLY.
Membership of the Site and the Service are available to registered users who are 18 years and older and who have not been suspended or removed by The Bathhouse & Soapery for any reason (a "Member").
By subscribing to our service, you are forming a contract between you and The Bathhouse & Soapery Ltd and are agreeing to pay The Bathhouse & Soapery Ltd either a Monthly or Annual Subscription Fee, for which in return we, The Bathhouse & Soapery Ltd will dispatch your chosen subscription, as laid out and described on our website to you every month or every quarter, depending on the subscription chosen.
Postage will only be made to addresses within the United Kingdom except through prior agreement and We, The Bathhouse & Soapery Ltd will dispatch on the 1st of every month, if the 1st falls on a weekend (Saturday or Sunday) or on a Bank Holiday, We will dispatch on the next working day. Quarterly Subscriptions will be dispatched on the 1st of the following month after subscribing and then every 3 months thereafter.
In the event that we revoke your subscription membership, you will be reimbursed any subscription fees, if you have paid annually in advance, these will be reimbursed on a pro rata basis.
By Subscribing to A Bathhouse & Soapery Box you are confirming that you agree to these terms and conditions.
You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Submit Order" button on the PayPal checkout page.
Your order constitutes an offer and agreement to The Bathhouse & Soapery to buy a box subscription for an indeterminated period of time.
All orders are subject to acceptance by The Bathhouse & Soapery, The Bathhouse & Soapery are not obliged to accept your order and may, in its discretion, decline to accept any order.
Where The Bathhouse & Soapery accepts your order, it will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched.
By purchasing a month to month subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.
Your subscription will be automatically extended for successive monthly periods, at the original subscription rate. Your PayPal account will be charged on the same date of every calendar month e.g. if you subscribe on the 5th, you will be charged on the 5th of each following month.
If you are paying annually, then your payments will automatically recur on the initial date of subscription in the following year. Also, If You Pay Annually in advance, you will pay the equivalent of Just 11 Months on the Monthly Payment Plan and will get the 12th Month Free.
Payments are made in advance So if you subscribe on a monthly plan on the 1st of September, your first box will be dispatched on the 1st of October. If it is a quarterly plan, and you subscribe on the 1st of April, Your First Box will be dispatched on the 1st May, 2nd on the 1st August, 3rd on the 1st November and 4th on the 1st February.
All subscriptions are handled by a third party provider (Paypal) and the user must have a Paypal account to be able to subscribe to our service.
The Bathhouse & Soapery reserve the right to increase subscription costs at any time, an increase of prices will be communicated via it's social media accounts and newsletters only.
Any cancellations need to be done 2 days prior to midnight of the last day of the previous month to prevent the charge for that month.
To cancel your subscription at any time, you must login to your PayPal account or Email us at [email protected] and we will unsubscribe you, Emails must be received 48 hours prior to your next subscription being paid.
If you cancel, you may use your subscription until the end of the then-current month. The Bathhouse & Soapery may submit periodic charges (e.g., monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method.
By purchasing an annual subscription you are agreeing to a contract between you (the Customer) and The Bathhouse and Soapery Ltd, for The Bathhouse & Soapery Ltd to supply you with the described box that you subscribed to either on a monthly or quarterly basis.
You may not cancel an annual subscription, unless you are within your 14 day cooling off period at the beginning of your term. It is only during this period that you may cancel and be entitled to a refund, if you have received a box from us, then you will have to return it to us at your own cost before any refund is made.
The above cancellation rights do not affect your right to cancel under the statutory cooling-off period (see Consumer Rights and Cancellation below).
Prices include delivery costs (where applicable), which are included in the monthly/annual cost shown.
All Monthly or Quarterly Subscription Boxes are dispatched on the 1st of every month. By Royal Mail, Please allow 3 - 5 days for delivery. (Royal Mail request an allowance of 11 days before logging a complaint) You recognise, though, that occasionally because of problems sourcing stock from our suppliers or for other reasons beyond our control it is possible that orders may be delivered more than 15 days after the original expected shipping date.
Consumer Rights and Cancellation You may cancel your first order and receive a refund at any time before your order is delivered and up to fourteen days afterwards, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with the The Bathhouse & Soapery refunds policy.
Each box subscription is for these purposes a single order forming part of a regular delivery of goods, so you can only cancel a box subscription and receive a refund within fourteen days of receiving your first monthly box.
You can of course cancel your subscription at any time, but it is only if you do it within this initial fourteen day period after your initial subscription that you will be entitled to a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
To cancel your order, you must inform The Bathhouse & Soapery Ltd by email, giving us your name, address and order reference. You must return the products to The Bathhouse & Soapery Ltd within 14 days of notifying us of the cancellation in the same condition in which you receive them and at your own cost and risk. The Bathhouse & Soapery Ltd has a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, and characteristics of the products. The Bathhouse & Soapery Ltd's refunds policy is: if you cancel an order within the fourteen-day cancellation period (see above), The Bathhouse & Soapery Ltd will refund you as soon as possible and, in any case, within fourteen days of the day of our receipt of the returned products or (if earlier) the day you provide evidence of having sent the products back to us.
The Bathhouse & Soapery Ltd will refund the price of the products in full, including the cost of delivery paid by you. However, you will be responsible for the cost of returning the products to The Bathhouse & Soapery. The Bathhouse & Soapery Ltd will refund the purchase price and delivery costs using the same method originally used by you to pay for your purchase.
Product Information: Unless stated within the Subscription Box Description, all Bathhouse & Soapery monthly/Quarterly Subscription Boxes contain products, which are chosen at random by The Bathhouse & Soapery. There will be a minimum quantity of products in the box, as stated in the products description and at times the equivalent of a described retail value, which will be shown in the product description.
Limitation on Quantities Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time due to inventory, shortages, or user breach (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.
Disclaimers The Bathhouse & Soapery Ltd is not responsible if you cannot access the Site properly or at all because your ISP connection, the Internet generally or your browser software is inadequate or functioning badly, or if your ISP suspends or terminates their service to you, or because of any other event outside The Bathhouse & Soapery's control. If you cannot access the Site properly or at all because any of these reasons, The Bathhouse & Soapery Ltd will not refund any money you have paid or compensate you.